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In 2010, the average cost per employee in the public sector surpassed the new private sector. Dan earned an MBA from the University of Chicago, and a BA in economics from the University of Michigan. Many public sector transformations in which BCG has participated demonstrate the usefulness of a “testing phase” before full deployment. Many employers complain that today’s graduates are unprepared for the work world they face. The public sector is adopting agile but not yet at scale. Hospitals are increasingly buying medtech products and services less on the basis of initial purchase price and more on the total value they create—for patients, clinical staff, and society. Four organizational imperatives will help governments meet constituents’ evolving needs. Through the ability, for example, to design value-based, data-driven public policies, create new delivery models based on citizens’ input, or streamline internal processes, digitalization offers enormous opportunities for the public sector to transform the way it serves the public. We work with some of the most senior and influential people in government all over the world. Explore our interviews, articles, briefing bulletins, and podcasts from around the world. Governments need a dashboard—one that tracks not just economic growth but also citizens’ well-being and happiness levels—in order to understand how their performance stacks up. Both men are highly accomplished professionals who strengthen the Public Sector practice at BCG, which has provided world-class strategy … And they must be designed from the start for both sustainability and scalability, keeping internal and external constraints clearly in mind. In public education, for example, stakeholders include students and families, teachers and teachers unions, school administrators, private suppliers, public and private funders, political parties, and local authorities. Even though global public opinion surveys reveal low levels of trust in business, discontent with the political status quo is creating genuine upheaval: Witness the backlash against liberal economic and immigration policies evident in the Brexit vote in the UK as well as in the recent elections in the US, France, Germany, Italy, and Austria. As with the vision phase, the design phase need take only a few months. “Responsible AI” can help officials make thoughtful policies that improve lives. Public Sector Public Sector Banks’ (PSB) ability to deliver depends on stream–lining HR. Whether it’s financial services, consumer products, retail, travel and tourism, health care, energy and utilities, metals and mining, private equity, media and entertainment, telecommunications, or the public sector, our consultants are afforded a wide range and depth of experiences right from the start of their careers at BCG. Related Expertise: The dollar value in government contracts awarded to Boston Consulting Group and McKinsey doubled in 2020, with both large US management consultant firms enjoying a sharp increase in federal work during the pandemic. We work with governments to create long-lasting, positive impact for citizens and society. Even among more moderate voters, skepticism about the effectiveness of public policy and government’s ability to deliver on its promises runs high. BCG’s client work shows that successful public-sector organizations have leaders who thrive despite trying circumstances … As economic pressure grows and budgets shrink, procurement officials need to revise their negotiating strategy with contractors so they get more for their countries’ money. BCG's Public Sector practice was established in 2009 and is one of BCG's fastest growing practices. Rising Expectations. The team must take a "problem-solving" approach that manages risk rather than avoiding it at all costs. The Biden administration has a chance to create jobs, strive for racial equity, and promote public health through smart spending. Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. private sector Global public sector Global private sector Global public sector Global private sector Global public sector Respondents who agreed or strongly agreed (median %) –21% –25% –10% Source: BCG analysis. Over this time, we've co-created 138 TED Talks featuring experts from BCG and beyond that have collectively been viewed 143M times. public sector leaders. Our work with government clients offers unique opportunities to shape the future of public sector reform across the world. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. One example of value-based public-policy is value-based health care, which taps existing data on health-treatment outcomes to identify and disseminate evidence-based best practices proven to work. Technology can help, but it’s only one part of a broader solution. You will collaborate on challenging projects with team members from many backgrounds, advising our clients on a variety of topics, including:. BCG experience shows that in the private sector, the costs of supporting and implementing a transformation are estimated at 10% of the expected gains. Organizations must build on the momentum from their response to the crisis, delivering better care at lower overall cost and becoming more resilient to future disruptions. The impact of today’s rapidly changing economic and technological landscape—combined with the long-term implications of an aging population, climate change, and globalization—affects everything from how education and health care systems need to evolve to how governments are funded. To capitalize, defense contractors can’t rely on the business models of the past. With four decades of legacy to overcome, the solution does not lie in blind adoption of BCG’s Public Sector practice helps governments and agencies in their efforts to maximize public- policy outcomes. Explore BCG’s latest thought leadership on the public sector. Even as expectations for government rise, many countries have reached the ceiling of tax rates the public is willing to accept. This makes  transformation—that is, achieving a fundamental change in strategy, operating model, organization, people, and processes—as much an imperative for the public sector as for the private sector. Agile public-sector institutions typically also have dynamic elements: organizational “apps” to plug in as new opportunities arise or unexpected challenges shift the norms. In projects and discussions with dozens of politicians and civil servants in countries around the world, BCG has uncovered several acute challenges that public sector actors face in undertaking transformation. Defense agencies receiving a surge in COVID-19 stimulus funds must urgently adopt new patterns of procurement. In this action-planning step, organizations also define the required resources, which include: Plans must provide a level of detail proportionate to the time span they cover. New Opportunities and Demands Unleashed by Digitalization. To make performance improvements possible, they must be reengaged. Such failures only fuel the skepticism about government that transformation is intended to overcome and make future successes more difficult to achieve. Innovative practices in response to the crisis suggest an emerging model for fighting any disease and managing populations’ health. COVID-19 has massive implications for governments, including increased demand for public services and the need to improve resilience. Buyers can increase the odds of securing the most competitive pricing for every product or service needed to strengthen their capabilities and readiness. But public sector entities find transformation particularly daunting—especially when it comes to creating and communicating the case for change and ensuring sustainable delivery of results for stakeholders. While the vision and design phases of a public sector transformation should take only a few months each, the delivery phase requires resources and support all along the mandate timeline—typically for a few years. A government agency partnered with BCG to design and implement a new service delivery model. You may reach her by email at henderson.gemma@bcg.com. Rather, a successful transformation must be adaptive and iterative, with feedback loops and prioritized waves of initiatives that are regularly redefined. BCG Senior Partner J Puckett explains what education systems need to focus on in order to provide learners with the skills that the future of work will require. We work with some of the most senior and influential people in government all over the world. But their approach must reflect the specifics of their economy and workforce. The BCG Public-Sector Leader-ship Framework BCG’s client work shows that successful public-sector organizations have leaders who thrive despite trying circumstances be-cause they are articulate, active, and capa-ble. Many public sector agencies face financial strain after the COVID-19 pandemic. BCG Center for Digital Government Public Policy Sydney, New South Wales 282 followers A global centre of excellence on data, digital and technology in public sector. Governments must meet new citizen demands for better services—but with fewer resources. Boston Consulting Group (BCG) is a global management consulting firm and the world’s . During this phase, training the people in the field—service providers as well service recipients—is necessary to help them navigate the change. Finally—and critically, given the special challenges the public sector faces—the policies must be designed to be implementable. And this is pushing some public services and entities to the very brink of operational failure. Environmental dangers, demographic and cultural shifts, rising expectations of efficiency in government, and, of course, rapid and ceaseless technological innovation continue to upend familiar paradigms. Becoming a Public-Sector Powerhouse BCG improves the efficiency in the public sector by empowering leaders and building a new service delivery model for a government agency. In the face of these challenges, establishing the vision for a public sector transformation requires a great deal more effort than for a private sector one. The PMO most foster trust throughout the organization and work closely with it to allocate resources in order solve problems—including unexpected ones. By Agnès Audier, Rodolphe Chevalier, and Lucie Robieux. COVID tests, risk color-codes, quarantines, and contact-tracing software will become standard parts of international travel for the next few years. Tatum . Boston Consulting Group is an Equal Opportunity Employer. How should countries manage border protection and immigration policy in an era of mass migration? Governments deliver essential services that enable and better the lives of citizens. How can they protect their citizens against terrorism? BCG’s Public Sector practice helps governments and agencies in their efforts to maximize public- policy outcomes. So they can learn a great deal from the private sector about better servicing customers—specifically the imperative to innovate to gain efficiencies and effectiveness, explains BCG’s Vincent Chin, the global leader of BCG’s Public Sector Practice. BCG’s Three Peaks Framework for Public Sector Transformation Such a PMO should be led by people with adequate levels of seniority, empowered by access to top management, and armed with the ability to make and push decisions and change existing rules and regulations. Digital platforms are likely to be the next game changers in city transport—but providers must reconcile conflicting stakeholder needs to emerge as winners. Finally, departments or agencies should highlight and communicate success stories to recognize civil servants who have played key roles in achieving positive outcomes. • Nine in ten public sector agencies are Such an approach unites all the stakeholders in medicine around a shared objective and transparent goals. Virtually all countries are experiencing a demand for greater efficiency in the use of reduced public funds. BCG’s defense spending consulting teams help procurement teams apply a rigorous approach to avoid these—and other—perils inherent in the actuals-analysis process. In a world of incessant disruption, the public sector must envision, design, and implement any transformation effort as part of a continual process of improving their service to citizens. Our public-sector framework is based on three broad characteristics that these individuals have in common: they are To earn the public’s support, government use of advanced analytics must include stakeholder input, proper controls, regular reviews, and contingency plans for lapses. The result is transformation efforts that fail because they lack buy-in from political and administrative leaders, employees, and citizens or because they fail to deliver on their promises. ... Boston Consulting Group is an Equal Opportunity Employer. Most government-directed digital transformations fail in entirely predictable—and avoidable—ways. Second, cities, provinces, and nations must engage a high number of citizens. Nations that decide to help local businesses need a well-executed plan that is part of a broader economic development approach. Many public sector transformations in which BCG has participated demonstrate the usefulness of a “testing phase” before full deployment. Our TED@BCG event on April 8th marks our 10th event in partnership with TED. Countries, regions, and states can still get the rollout right through science, hard work, and vigilance. How are governments transforming lives and achieving positive impact? Because public sector entities find it challenging to define the why—that is, to create a vision for a transformation effort and what it should achieve—and bring about concrete results, they too often focus their attention on designing new policies and planning for their implementation. The COVID-19 crisis isn’t slowing Canada’s ambitious agenda for mitigating carbon emissions. You will work together with case and proposal teams and provide knowledge assets and expert advisory. Gemma Henderson is a managing director and partner in the firm’s Melbourne office and a core mem-ber of its Public Sector practice. Ensuring Legitimacy and Building the Case for Change. The candidate should have employment law background and/or experience working with the public sector. While the public and private sectors face some common challenges, many differences demand an approach to transformation geared specifically to enable the public sector to address: Waning Trust. Essential tasks for delivering sustainable results include: An entity should continuously monitor the launch and progress of the policy actions undertaken, in the field, with dedicated and experienced staff. With these challenges in mind, and based on our experience with both private and public sector transformations, BCG has created a systematic approach to transformation in the public sector, refined with the input of government clients, to ensure attention to all components of an end-to-end transformation process. The BCG Public-Sector Leadership Framework. Government officials and top civil servants need to invest sufficient time and energy in all three phases.These three peaks overlap and are intertwined over time; they are not linear. BCG’s “three peaks” framework for transformation in the public sector guides organizations through every phase of the end-to-end transformation process. As a Project Leader within BCG’s Public Sector Practice, you will act as a key topic expert of our practice working alongside some of the world’s top minds in industry-shaping digital initiatives for our Public Sector clients. A major element contributing to the success of transformation programs lies in this third phase: the implementation phase—where the policy takes shape in the field in a structured and sustainable way and change is achieved. This approach to and mindset of transformation will enable organizations to build new capabilities and continuously adapt to evolving contexts and priorities. Here are the best practices for reducing expenses while raising efficiency and effectiveness.

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